Common questions

Here some questions that are frequently asked to our support will be answered.

If your question has not been clarified, please contact our department for support.

Do all products advertised on XangaiExpress.com have some type of guarantee provided by XangaiExpress.com itself?

Answer: Some products advertised in our store may have some type of warranty provided by the (Manufacturer)! XangaiExpress.com does not have a direct commitment with factories regarding the warranty of goods. If the product has any type of warranty, the buyer must contact the manufacturer responsible for manufacturing the product to obtain information about the warranty. If the product has a warranty, it will be described in the product advertisement, we recommend that you carefully check the advertisement for the desired product.

What is the delivery time for shipped products?

Answer: The average deadline can vary from 0 to 60 business days after the goods are posted. Carriers are notified so that they can deliver the product to our buyers as quickly as possible, however, everything will depend on their agility. Regarding Customs, some countries may have the deadline increased according to local monitoring and inspection rules, it is not ShanghaiExpress.com’s responsibility to speed up the delivery of products that are in customs or on the way. If the product is in the hands of customs and is taking a long time to be released, we recommend that the buyer contact the customs office in their country to obtain information about the product posted.

How long can I request a refund for a canceled order?

The maximum period for requesting a refund is 3 days after payment confirmation, this is the period within which the request will be analyzed and placed with the manufacturer. As soon as the buyer requests a refund, if it is within the deadline, the amount will be returned to the same bank account used to place the order.

No refund will be made to third party bank accounts.

After the 3-day period, it will no longer be possible to request a refund of the amount paid for the product after it has already been done with the manufacturer who, when sending the product to the buyer, does not return to XangaiExpress.com the refund of the amount paid. .

Inclusion of Response: We want to emphasize to all our buyers that, as ShanghaiExpress.com is a system based on international Dropshipping, we also have deadlines for requesting refunds from manufacturers. After the refund request deadline, factories may also deny the refund to XangaiExpress.com, which in turn will also be unable to refund the amount to the buyer.

For this reason, we ask all buyers to respect the period of (3 days) after the order is completed to request a refund of the amount paid after, this way, XangaiExpress.com will be able to request a refund from the supplier or manufacturer and thus achieve return your money.

Can I exchange products or return a product that came with manufacturing defects?

Answer: In case of exchange or return, the buyer will have 2 days after delivery of the product to request its return or exchange. In the event of an exchange, only products that actually present manufacturing defects will be accepted. After being returned to the manufacturer, the product will be analyzed and checked by the responsible sector of the factory. We believe that when the manufacturer finds that the product has been damaged due to misuse by the buyer or was damaged by the carrier, it will be returned to the buyer who will in turn be responsible for its maintenance.

Include: XangaiExpress.com is not responsible for exchanging or returning products to manufacturers!. We will make the request to the factories responsible for manufacturing the product, however, it will be at the manufacturer’s discretion whether they wish to exchange or return the product to the buyer.

In case of return or exchange, who pays the shipping?

Answer: If a return or exchange is accepted by the manufacturer, the buyer will be responsible for the shipping costs of the product. XangaiExpress.com is exempt from liability regarding the warranty, exchange or return of products to the manufacturers because they are responsible for the products manufactured and offered to the world.

XangaiExpress.com does not manufacture products or have a partnership with global companies regarding guarantees, exchanges or returns. We do not have physical contact with the products advertised in our store, all information and views we have of the products are virtual and information that is passed on by the factory to our company.

If my product is seized or taxed by customs?

Answer: XangaiExpress.com is not responsible for customs duties or taxes in the buyer’s country of origin, we recommend that all our buyers check with their country’s customs office the import tax values ​​of imported products.

Answer: If customs inspection seizes or taxes your product, XangaiExpress.com does not have the authority to take action regarding the product seized or taxed by customs. We recommend that buyers who have the product taxed or seized contact the import sector in their country to obtain a possible solution.

XangaiExpress.com does not have judicial or police authority to waive customs duties or request the release of products seized by customs.

If you have any further questions, please contact our team.