Shipping policy

The XangaiExpress.com Group, as it is a Dropshipping system, works with several international suppliers in the market. When every order is completed on XangaiExpress.com, it is forwarded to one of our suppliers who are responsible for preparing the product and delivering the product to the carrier. The delivery time of the product to the carrier may vary depending on the supplier, this is not the responsibility of XangaiExpress.com, which is limited only to completing the order with the supplier and requesting urgent delivery of the product to the carrier that will be responsible for shipping the product to the buyer’s home.

Free shipping

Some products may have free shipping from the supplier, the delivery time for free shipping can vary from 1 to 60 business days after posting. Carriers such as ChinaPost – HongKongPost have shipping without tracking code, the vast majority of which are purchased by some global suppliers due to their low cost.

We recommend that our buyers check the ad for the desired product regarding the available shipping delivery time and this has the tracking code. If the buyer agrees with the shipping, the buyer can purchase the product.

Shipping paid

XangaiExpress.com has no links with global carriers, each product may have a different type of shipping from the other. Some products may have free shipping via HongKongPost – ChinaPost carriers with or without tracking.

Paid shipping costs may vary depending on the supplier, some may provide carriers such as DHL – FedEx – USPS – TNT – SF Express, etc. The delivery time for paid carriers may vary according to the company’s rules, the maximum period stipulated for completing the delivery, whether free or paid shipping, is 1 to 60 days after posting.

International delivery time

Some countries that live in a climate of war such as Russia – Ukraine – Pakistan – Afghanistan – Israel – Iran – Iraq – Syria and among others. The delivery time may be increased according to the laws of each country. XangaiExpress.com is exempt from any liability regarding products sent to countries in a climate of war. It will be the responsibility of local carriers at the customs office in each country to complete delivery of the product to the buyer.

In the event of conflicts in war-torn countries, the buyer must contact the respective local carriers to obtain information regarding the product shipped.

Latin American countries such as Argentina – Brazil – Peru – Chile – Paraguay – Colombia – Ecuador – Venezuela etc. It has rules and customs delivery deadlines that may vary depending on the country. It will be the responsibility of local carriers to be prompt in delivering goods sent to buyers.

Some countries, like Brazil for example, have a maximum value that each Brazilian citizen can buy abroad. It is the responsibility of each Brazilian citizen to inform the local customs office about the values ​​and rules for purchasing products abroad.

XangaiExpress.com disclaims any responsibility for products seized by customs in each country. The buyer must, before purchasing any product on XangaiExpress.com, check whether the country of origin allows the citizen to receive the merchandise desired by the buyer.

All terms can be updated without prior notice, the buyer must always check the information on all terms available in our store. Any questions please contact us.