Terms and conditions

The XangaiExpress.com Group is very happy to have you come to our store.

All visitors who decide to become our new buyers agree to all terms registered with XangaiExpress.com. All terms below must be checked very carefully by our new and old buyers, if they do not agree with the terms registered on XangaiExpress.com, the buyer must request the cancellation of their account on XangaiExpress.com.

Criticisms and comments

XangaiExpress.com will give all our registered customers the freedom to comment and criticize any and all products advertised in our store, shipping, updates, service delays, product quality, etc. Any criticism or praise will be very welcome in our store, we will use this information to further improve our system. We are here to offer a responsible and integrated store to our buyers.

Criticism that deviates from normality will not be accepted, such as threats – swear words – Photos of illegal content – obscene words and other things. Any comment that is posted that deviates from normality will be removed and the buyer will be notified, however, in case of persistence, the buyer’s account will be deleted from our store.

Copyright and patents

All content included on XangaiExpress.com, such as text, graphics, logos, button icons, images and audio clips, videos, downloads, data compilations, etc., is the property of XangaiExpress.com or its global content suppliers and is protected by international copyright laws. The use of our XangaiExpress.com trademark or service mark without our express written consent is strictly prohibited. In case of non-compliance, XangaiExpres.com will take legal action.

Purchases with credit and debit cards

ShanghaiExpress.com currently works with the international financial institute Paypal, which will be responsible for receiving our sales linked to Credit and Debit Cards. XangaiExpress.com does not have any links with any other global financial company other than Paypal, in case of inclusion of a new financial institution, XangaiExpress.com will notify all its buyers registered on our platform.

In case of charges by E-mail – Cell Phone – Fax – Post etc., we recommend that the buyer, before making any payment, contact us to obtain information about such charge because it is not customary for XangaiExpress.com to send charges by money to visitors or buyers. Any charge made by XangaiExpress.com will be made at the time of purchase.

XangaiExpress.com is not responsible for purchases made using credit or debit cards on our platform, visitors or buyers registered with XangaiExpress.com will be responsible for the use of their credit and debit cards. It is not possible for XangaiExpress.com to know whether the credit or debit card used on our platform is cloned, stolen, etc. We do not have artificial intelligence or a nucleus linked to the Police to identify whether the cards used are stolen or cloned.

If any victim whose credit or debit card is used on our platform contacts XangaiExpress.com, we will open a dispute with the financial institution to determine what action to take. We recommend that any potential victim who has their credit or debit card used on our platform without their consent, contact the nearest police station in their region to register the cards and notify the financial institutions to block their cards.

In the case of purchases made with stolen or cloned credit or debit cards with orders delivered to the recipients, XangaiExpress.com will not be responsible for the orders as they have already been delivered to the recipients.

1_ If the product is still in the process of being prepared for shipping, XangaiExpress.com may try to do its best to cancel the order, remembering that this will only be possible if the product has not yet been shipped!. If the product has already been sent to the recipient, XangaiExpress.com will be unable to cancel the order.

2_ In the case of victims of cloned or stolen credit and debit cards that are used on our platform, they must provide us with identification such as Identity, date of birth, card details, full name, address, country, order of order if applicable, purchase price, financial institution, etc. For the identification to be made, it is actually legible, the period of the process of identifying the potential victim’s data will be as long as our platform finds necessary.

3_ Each buyer registered with XangaiExpress.com is responsible for their credit and debit cards, the use of these cards by anyone under the age of majority is prohibited on our platform, in the case of purchases made and delivered but made by a minor or by mistake, XangaiExpress.com reserves the right not to take any action regarding the purchase made on our platform.

We warn those responsible for your member accounts in our store, do not leave your login and password easy for third parties or minors to have access and use on our platform, each member account is the responsibility of the account creator. XangaiExpress.com is not responsible for misuse of the account or use by third parties.

4_ All purchases made and successfully delivered on our platform using credit and debit cards will have the order closed and deleted from the system, it will no longer be possible to recover the order of the canceled and deleted order, we took this action so that we can increase space on our server and maintain the security and privacy of our buyers. This is valid for all orders placed in our store. In the case of purchases made with stolen or cloned credit or debit cards, it will only be possible to recover the purchase through your financial institution.

Our responsibility for being Dropshipping

The XangaiExpress.com Group, as it is an international Dropshipping Company, does not manufacture or produce any products advertised on XangalExpress.com, all products advertised on our platform are of global origin supplied by various manufacturers and suppliers from around the world. We are just an intermediary company that brings all types of products and quality to all our buyers at a low price with or without taxes. The buyer who purchases any product in our store will exempt XangaiExpress.com from any obligation regarding the quality, durability and functioning of any product advertised in our store.

1_ XangaiExpress.com is not responsible for misuse of any product advertised on our platform, products such as Knives, Airsoft Guns, lighters, kitchen items, etc. The use of these items is the strict responsibility of the buyer who, upon purchasing the item, becomes responsible for his or her own actions and exempts XangaiExpress.com from any liability.

2_ Any buyer who wishes to purchase any product advertised on XangaiExpress.com must check the national rules and laws of their country in advance. XangaiExpress.com is not responsible for products seized or taxed by customs in their country. We recommend that the buyer check whether the desired product can be taxed or seized by customs, in case of seizure or tax of the product, the buyer will be responsible for resolving the product issue, exempting XangaiExpress.com from any responsibility.

Order acceptance and preparation

It may happen that XangaiExpress.com, when checking some of the orders placed by our buyers, may be forced to cancel the order after purchase. XangaiExpress.com reserves the right, at its sole discretion, to cancel any order for any reason. Some situations that may result in cancellation of your order include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud prevention department. We may also require additional verifications or information before accepting any order. In case any order is cancelled, ShanghaiExpress.com will contact you to inform you of the cancellation and the reason. We may also, before completing the dispatch of the product, request additional information to ensure continuity in the process of preparing and shipping the product.

Every buyer who makes purchases in our store must respect the shipping and delivery deadlines for the product in their location. The deadline stipulated by XangaiExpress.com is 0 to 60 business days for the delivery of the product to be completed, however, this period can be extended according to each country. In case of delay in delivery, XangaiExpress.com is not responsible for the delay or identify the reason for the delay in delivery. Please be advised that in case of delay, we recommend that buyers contact customs in their country to obtain concrete information about the product posted.

Taxes and customs

All products sold to our buyers, customs fees or taxes are not included in the value, each buyer will be responsible for the product purchased in our store and in the case of fees or taxes, they will have to bear the costs. We do not have a nucleus or union with countries to include taxes or fees on our products, we recommend checking the laws of your country on the issue of values ​​regarding the purchase of products abroad.

Payments made on XangaiExpress.com

Every payment made on ShanghaiExpress.com, a small part is transferred to suppliers and carriers who were responsible for preparing and sending the product to our buyers. ShanghaiExpress.com only keeps 30% of the value of each sale made in our store, we are just an international Dropshopping company that brings low-cost products to our public without global taxes.

XangaiExpress.com Product Stock

The XangaiExpress.com Group does not have any type of stock or warehouse with products available for sale. We are not manufacturers or suppliers of any type of product!

All merchandise sold on XangaiExpress.com is supplied by our global suppliers who are responsible for preparing these goods and delivering them to international shipping carriers.

We do not have physical or virtual contact with the goods sold on XangaiExpress.com, the information placed in our store is the only thing we obtain from global suppliers. Therefore, ShanghaiExpress.com is exempt from any liability in relation to the product presented upon delivery as non-compliance with the illustrative photos in the advertisement, product quality, mechanism, electrical part, Color, Size, Width, Thickness, Thickness, Weight, Operation, durability, function, benefit etc. The supplier or manufacturer is responsible for the satisfaction or dissatisfaction of the buyer exempt from XangaiExpress.com.

Punishments for XangaiExpress.com buyers

All visitors over 18 years of age who voluntarily wish to register on XangaiExpress.com agree to accept and respect all terms and clauses described on our platform. If in the future the buyer over 18 years of age fails to comply with any of the terms described on XangaiExpress.com, he agrees to have his account canceled and excluded from our platform without prior notice or possibility of reactivation.

The use of false documents inserted in our store will not be permitted! For reasons of security for our other buyers, if any buyer is identified using false documents, cloned cards, false addresses, etc., they will be immediately (Deleted) from XangaiExpress.com without prior notice. If necessary, we will take legal action against the offender who is using false documents in our store.

Every member account created in our store will be evaluated upon opening the account by our anti-fraud department, if the use of false documents or false information such as Name, Address, Country, Zip Code, Neighborhood, State is identified. ,Province,E-mail,Fax etc., It will be automatically excluded from our services and the IP will be handed over to the police.

Product warranty

1_ All products sold on XangaiExpress.com do not have a guarantee 100% linked to our store because we are just an intermediary company between the buyer and the supplier who searches for the products and brings them to our buyers. We do not manufacture or industrialize products that are sold in our store, therefore we do not offer any type of guarantee linked to XangaiExpress.com

2_ Some products, but not all, may come with a warranty period that can vary from 0 to 5 days or more. If the product has some type of warranty provided by the manufacturer, it will be stated in the product description in our store! We ask our buyers to check before making a purchase whether their product has any warranty. XangaiExpress.com is not responsible or committed to product warranties.

3_ XangaiExpress.com is not responsible for products that have been damaged by delivery carriers. If the product arrives with a damaged box, damaged product or broken packaging, the buyer must contact the authorities of their country to pursue their rights as per the law of your country.

4_ If the product has a warranty and the buyer needs to send the product to the manufacturer, the return shipping costs will be the sole responsibility of the buyer to the manufacturer, XangaiExpress.com reserves the right not to be included in the shipping costs for not have any involvement in the manufacture of products sold in our store. Each manufacturer becomes responsible for its products produced and manufactured in the companies of origin, exempting XangaiExpress.com from bearing any additional costs.

Latest notifications

The vast majority of our suppliers and manufacturers are of Chinese and Japanese origin, both of which follow their national laws. In case of opening a dispute on XangaiExpress.com, we will notify the supplier or manufacturer regarding the dispute opened in our store. It is at the discretion of the supplier or manufacturer to seek an amicable solution with our buyer, it is not up to XangaiExpress.com to be responsible for the inability of the manufacturer or supplier to offer a low quality product that deviates from the information described in the product advertisement. All information described in advertisements registered on XangaiExpress.com is provided by the supplier or manufacturers.

Any of the terms registered on XangaiExpress.com may be changed without prior notice to buyers. In case of changes to terms and clauses described on XangaiExpress.com, it will be to guarantee the security and privacy of our buyers registered on XangaiExpress.com.

The buyer must pay attention to the terms and clauses registered in our store, as they are subject to change without prior notice at any time, the changes come into force at the time of the change.

Any visitor of legal age, of any global nationality, will be warmly welcomed at XangaiExpress.com. We will do everything possible to ensure that you have a great experience in being part of our buyers. We wish all global people welcome and happy shopping at XangaiExpress.com.